Equity Care Onsite Pharmacists, out from behind the counter, delivering wellness for priority populations
The Foundation’s Wellness 10 is a transformative suite of evidence-informed programs designed to bridge the health equity gap for Australia’s most vulnerable populations. By placing pharmacists at the heart of community-embedded care, we deliver scalable solutions that move beyond traditional pharmacy walls to reach people where they are—whether in outreach settings, rural communities, or supported living.
Our framework focuses on removing barriers through ten core activity streams. From $0 Medication Access and Immunisation Equity to Harm Reduction and Social Prescribing, we ensure that financial disadvantage, geographic isolation, or complex life circumstances do not dictate health outcomes. Our innovative Assistive Technology, including the BuddyBox™ smart pill system, fosters independence for those with disabilities and aged care residents, while our Workforce Development skilling ensures trauma-informed, healing-aware care is the gold standard.
Whether supporting individuals experiencing homelessness, residents in remote regions, or First Nations peoples through culturally safe ACCHO partnerships, The Wellness 10 provides a lifeline of continuity. We don’t just provide medicine; we provide a pathway to dignity, safety, and holistic wellbeing for every individual, regardless of their postcode or circumstance.
The Wellness 10 at a Glance
W1: $0 Medications Access
Removing financial barriers to essential treatment by providing free medications to people experiencing homelessness and other forms of financial disadvantage.
W2: $0 Wellness Items Access
Redirecting non-medicated wellness items through suitable pathways to reduce waste and enable equitable access to essential care items for priority populations.
W3: Medication Reviews
Medication reviews to enhance the safe and quality use of medicines.
W4: Health Literacy, Medication Advice and Knowledge Broking
Advice and counselling to strengthen health literacy among priority populations.
W5: Immunisation Equity
Vaccination stewardship activities to close the immunisation gap for priority populations.
W6: Harm Reduction and Addiction Support
Harm reduction and addiction support initiatives incorporating pharmacist counselling, risk screening and progressive models of care to promote safety, stability and pathways of support.
W7: Social Prescribing
Social prescribing to link individuals to social, cultural, emotional and spiritual wellbeing programs that support connection, meaning and belonging.
W8: Connected Practitioner Care
Integrated, accessible and flexible practitioner-led services delivering health checks, diagnostics, prescribing, pathology testing and chronic disease management.
W9: Assistive Technology
Assistive technologies to remove barriers, enhance safety, support independence and improve wellness for at-risk individuals.
W10: Community-Connected Workforce Development
Skilling students, volunteers and workers to deliver trauma-informed and healing-aware care while supporting people with lived experience to build skills for meaningful peer-support roles.
THE WELLNESS 10 – Scope of Activities for Priority Populations
Persons experiencing primary or secondary homelessness
Persons experiencing primary or secondary homelessness face significant health risks and barriers to accessing timely, coordinated and place-appropriate healthcare. Through the Wellness 10, the Foundation delivers pharmacist-led, community-embedded services that provide $0 access to essential treatment and supports continuity of care across outreach, shelter-based and community settings.
$0 Medications Access
Provision of $0 essential medications to individuals experiencing homelessness, including access to free PBS medicines through the Australian Government’s Medication Program for Homeless People.
$0 Wellness Items Access
Provision of $0 essential wellness items via the WISE Choice™ initiative to persons at risk of or experiencing homelessness.
Medication Reviews
Pharmacist-led medication review services delivered to individuals experiencing primary or secondary homelessness, utilising outreach, flexible and community-based settings to support the safe and quality use of medicines.
Health Literacy, Medication Advice and Knowledge Broking
Low-barrier education and medication advice delivered through outreach-friendly and place-neutral engagement, supporting people experiencing homelessness and those who assist them to effectively receive medicines and health information.
Immunisation Equity
Provision of National Immunisation Program vaccinations to individuals experiencing homelessness, administered through outreach, shelter-based and community-embedded settings to support equitable and zero-barrier access.
Harm Reduction and Addiction Support
Harm reduction and addiction support delivered through outreach and community-embedded settings, supporting people experiencing homelessness with overdose prevention education, medication safety, non-judgemental counselling, access to naloxone, and active connection to alcohol, other drug and behavioural addiction services where appropriate.
Social Prescribing
Social prescribing services to individuals at risk of or experiencing homelessness, supporting coordinated access to community-based social and wellness supports
Connected Practitioner Care
Connected practitioner care delivered to homeless individuals, providing integrated access to health checks, diagnostics, prescribing, pathology testing and chronic disease management through coordinated, pharmacist-enabled care models, with bulk-billed telehealth utilised where appropriate to overcome access barriers.
Assistive Technology
Provision of assistive technologies to individuals experiencing homelessness and their surrounding support networks, including the BuddyBox™ smart pill box system, to enhance medication storage safety, enable pharmacist-led adherence oversight, and strengthen clinical monitoring across community-based and outreach settings.
Community-Connected Workforce Development
Delivery of community-connected workforce development initiatives within homelessness service settings, building the capability of lived-experience participants, students, volunteers and workers to provide trauma-informed, healing-aware and culturally safe support.
Individuals experiencing addiction
Individuals experiencing addiction face heightened health risks and barriers to accessing timely, coordinated and non-judgemental care. Through the Wellness 10, the Foundation delivers pharmacist-led, trauma-informed and healing-aware services that prioritise harm reduction, access to essential treatment and continuity of care across addiction-facing and outreach settings.
$0 Medications Access
Provision of $0 essential medications to individuals experiencing addiction who face financial barriers, enabling access to necessary treatment, supporting harm reduction therapy and discussions, and promoting continuity of care through new and ongoing pharmacist-led engagement.
$0 Wellness Items Access
Provision of $0 essential wellness items via the WISE Choice™ initiative to individuals experiencing addiction who experience financial barriers to accessing care products.
Medication Reviews
Medication review services for individuals experiencing addiction, utilising flexible, outreach and community settings to support medication safety and harm reduction.
Health Literacy, Medication Advice and Knowledge Broking
Pharmacist-led education and medication advice supporting individuals experiencing addiction to better understand medicines, reduce risk related to polysubstance use, and navigate health information effectively via a knowledge broker pharmacist within
community, outreach and treatment settings.
Immunisation Equity
Provision of National Immunisation Program vaccinations to individuals experiencing addiction, administered through addiction-facing services, outreach and community-embedded settings to support equitable access and reduce barriers to immunisation.
Harm Reduction and Addiction Support
Harm reduction and addiction support delivered within addiction-facing and community settings, incorporating overdose risk assessment and prevention, naloxone access, safer use education, polysubstance risk reduction, medication safety stewardship, and coordinated engagement with alcohol, other drug, mental health and social support services.
Social Prescribing
Social prescribing delivered to individuals experiencing addiction, providing active engagement and care navigation to connect people with community-based social, cultural, emotional and spiritual wellness supports that complement addiction, mental health and recovery-oriented services.
Connected Practitioner Care
Delivery of connected practitioner care to individuals experiencing addiction, supporting coordinated access to health services through pharmacist-enabled care models with a focus on harm reduction and activation or continuity of treatment.
Assistive Technology
Provision of the BuddyBox™ to individuals experiencing addiction to support addiction medicine adherence and oversight, continuity of care and harm reduction.
Community-Connected Workforce Development
Workforce development initiatives within addiction-facing settings, supporting the capability of lived-experience participants, volunteers, and workers to provide trauma-informed and healing-aware support to individuals experiencing addiction.
Persons living in rural and remote areas
Persons living in rural and remote areas experience persistent health inequities and barriers to accessing timely, coordinated and locally available healthcare. Through the Wellness 10, the Foundation delivers pharmacist-led, community-embedded services that improve equitable access to essential treatment,
support continuity of care and strengthen integrated service delivery across rural and remote settings.
$0 Medications Access
Provision of $0 essential medications to individuals living in rural and remote (MMM 3-7) locations who experience financial access barriers to treatment.
$0 Wellness Items Access
Provision of $0 essential wellness items via the WISE Choice™ initiative to persons living in rural and remote areas who experience financial access barriers.
Medication Reviews
Residential Medication Management Review (RMMR) services for aged care residents receiving care in rural and remote (MMM 3-7) locations. Home Medication Reviews (HMR) service provision for MMM 3-7 located Australians.
Health Literacy, Medication Advice and Knowledge Broking
Education and medication advice delivered through flexible and place-neutral engagement, supporting people in rural and remote areas to improve health literacy and safely navigate medicines and health information despite geographic barriers.
Immunisation Equity
Administration of National Immunisation Program vaccinations to those residing in ruraland remote locations, including outreach and community-based delivery models.
Harm Reduction and Addiction Support
Harm reduction and addiction support delivered in rural and remote communities (MMM 3–7), incorporating overdose prevention education, naloxone access, medication safety stewardship, non-judgemental counselling, and supported pathways to alcohol, other drug, gambling and specialist services where required.
Social Prescribing
Social prescribing services in rural and remote (MMM 3–7) locations, enabling coordinated access to community-based social, cultural, emotional and spiritual wellness supports through ongoing engagement and follow-up.
Connected Practitioner Care
Connected practitioner care delivered to individuals residing in rural and remote (MMM 3-7) locations, providing integrated access to health checks, diagnostics, prescribing, pathology testing and chronic disease management through coordinated, pharmacist-enabled care models.
Assistive Technology
Provision of assistive technologies to individuals and surrounding care networks in rural and remote (MMM 3-7) locations, including the BuddyBox™ smart pill box, to enhance medication safety, enable adherence oversight by a pharmacist and strengthen clinical monitoring across rural and remote care settings.
Community-Connected Workforce Development
Community-connected workforce development delivered in rural locations, skilling persons with lived experience, students, volunteers and existing workers to deliver trauma-informed, healing-aware and culturally safe support to priority populations.
Aboriginal and Torres Strait Islander peoples
Aboriginal and Torres Strait Islander peoples experience enduring health inequities and barriers to accessing timely, coordinated and culturally appropriate healthcare. Through the Wellness 10, the Foundation delivers pharmacist-led, community-embedded services in partnership with Aboriginal Community Controlled Health Organisations, supporting access to essential treatment, continuity of care, trauma-informed practice and integrated service delivery
$0 Medications Access
Provision of $0 essential medications for Aboriginal and Torres Strait Islander peoples, recognising access to free PBS medicines through s100 arrangements.
$0 Wellness Items Access
Provision of $0 essential wellness items via the WISE Choice™ initiative to First Peoples who experience financial access barriers.
Medication Reviews
Culturally safe medication review services delivered to First Nations peoples across home, community and aged care settings, designed and delivered in partnership with ACCHOs, Aboriginal Health Services and local communities, and provided through flexible models that support relationship-based care.
Health Literacy, Medication Advice and Knowledge Broking
Culturally safe and trauma-informed education and medication advice supporting First Peoples to strengthen health literacy and understanding of medicines, delivered in partnership with trusted community and care settings.
Immunisation Equity
Administration of National Immunisation Program vaccinations to First Peoples, delivered through culturally safe, community-embedded and outreach models in partnership with ACCHOs and locally trusted services.
Harm Reduction and Addiction Support
Culturally safe and trauma-informed, pharmacist-led harm reduction and addiction support delivered in partnership with ACCHOs and existing alcohol and other drug services, supporting overdose prevention, naloxone access, medication safety and choice-based, non-judgemental pathways of care for First Peoples.
Social Prescribing
Social prescribing for First Peoples, supporting choice-based engagement and coordinated access to community-led social, cultural, spiritual and emotional wellness supports through partnership with ACCHOs and locally trusted services.
Connected Practitioner Care
Connected practitioner care for First Nations peoples, enabling coordinated access to diagnostics, prescribing and chronic disease management through pharmacist-enabled care models in partnership with ACCHOs and existing services.
Assistive Technology
Provision of the BuddyBox™ to Aboriginal and Torres Strait Islander peoples and care networks, enabling pharmacist-led adherence support and continuity of care in partnership with ACCHOs and existing services.
Community-Connected Workforce Development
Culturally safe and community-connected workforce development delivered in partnership with ACCHOs and local communities, strengthening the capability of lived-experience participants, students, volunteers and workers to support Aboriginal and Torres Strait Islander peoples.
Older people receiving aged care
Older people receiving aged care often have complex health and medication needs that require coordinated, high-quality clinical care. Through the Wellness 10, the Foundation delivers embedded and pharmacist-enabled services that complement existing aged care services, strengthening the safe and quality use of medications across home-based and residential aged care settings.
$0 Medications Access
Delivered where financial barriers are present, subject to local eligibility pathways.
$0 Wellness Items Access
Coordination and stewardship of wellness items within aged care settings, including the use of residential facilities as trusted WISE bin distribution points for WISE Choice™ wellness items supporting other priority populations.
Medication Reviews
Residential Medication Management Review (RMMR) services for aged care residents, supporting clinical governance and safe and quality use of medicines. Home Medication Review (HMR) services for community care recipients, supporting medication adherence and safe and quality use of medicines.
Health Literacy, Medication Advice and Knowledge Broking
Education and medication advice supporting older people receiving aged care, and those who care for them, to improve health literacy and empower informed medication decision-making and dignity of risk. Implementation of a quarterly BIG MAC™ (Better Integrated Governance Medication Advisory Committee), a sector-level medication governance forum
Immunisation Equity
Administration of National Immunisation Program and recommended vaccinations to older people and their carers across home care and residential care settings.
Harm Reduction and Addiction Support
Harm reduction and medication safety support for older people receiving aged care, focusing on reducing polypharmacy risks, adverse drug events, falls, and medicine-related dependence associated with high-risk medication use.
Social Prescribing
Social prescribing for older people receiving aged care, enabling coordinated access to community, social, emotional and spiritual wellbeing supports.
Connected Practitioner Care
Connected, practitioner-led care supporting older people receiving aged care through integrated health assessment, prescribing, diagnostics and ongoing clinical oversight delivered within and alongside aged care settings.
Assistive Technology
Provision of the BuddyBox™ smart medication management system to support the safe and quality use of medicines, enhance care recipient independence and dignity, strengthen medication governance, and enable pharmacist-led clinical oversight across residential and home-based aged care environments. The BuddyBox™ supports the clinical care that home and residential care providers deliver through improved medication management workflows, enhanced monitoring and data-insights aligned with the Quality Standards.
Community-Connected Workforce Development
Workforce development to support students, volunteers, existing care workers and health professionals, to deliver trauma-informed, healing-aware and culturally safe care while operating at the top of their scope.
Individuals with disability receiving care
Individuals with disability receiving care often require coordinated, medication-aware support delivered in partnership with trusted care providers within supported living environments. Through the Wellness 10, the Foundation delivers pharmacist-enabled, community-embedded services that strengthen medication management, support clinical care and enhance quality, safety and dignity within disability support settings.
$0 Medications Access
Delivered where financial barriers are present, subject to local eligibility pathways.
$0 Wellness Items Access
Stock management and distribution activities for wellness items via supported employment pathways, aligned to the Belonging Beyond Barriers™ initiative.
Medication Reviews
Home Medication Review (HMR) services delivered to individuals with disability receiving care in community and supported living settings, strengthening quality use of medicines in partnership with disability support providers.
Health Literacy, Medication Advice and Knowledge Broking
Accessible education and medication advice supporting individuals with disability and their support networks to strengthen health literacy and navigate medicines and health information safely and confidently.
Immunisation Equity
Administration of vaccinations to individuals with disability receiving care, including pharmacist-led vaccination delivery within disability care homes.
Harm Reduction and Addiction Support
Harm reduction and medication safety support for individuals with disability receiving care, focusing on identifying and reducing medication-related risks, preventable harm and medicine dependence in partnership with support services.
Social Prescribing
Social prescribing for individuals with disability receiving care, enabling coordinated access to community, social, spiritual and emotional wellbeing supports that complement existing disability support and care services.
Connected Practitioner Care
Practitioner-led care supporting people with disability through integrated health assessment, prescribing, diagnostics and ongoing clinical oversight delivered within and alongside disability care and associated support settings.
Assistive Technology
Provision of the BuddyBox™ smart pill system to support quality use of medicines for individuals with disability receiving care, enhance independence and dignity, strengthen medication governance, and enable pharmacist-led clinical oversight across supported living environments. BuddyBox™ supports disability care providers through improved medication management workflows, enhanced monitoring and data-informed oversight aligned with safeguarding, quality and safety requirements.
Community-Connected Workforce Development
Workforce development to support students, volunteers, existing disability care workers and health professionals, to deliver high-quality care and support, while operating at the top of their scope.
People living in crisis, refuge and transitional accommodation
People living in crisis, refuge and transitional accommodation often experience acute disruption to healthcare access and medication continuity during periods of heightened risk, instability and transition. Through the Wellness 10, the Foundation’s pharmacists deliver trauma-informed, healing-aware, and place-based
services that support medication continuity, health literacy, harm reduction and coordinated care within refuge, crisis and transitional accommodation settings.
$0 Medications Access
Provision of $0 essential medications for people living in crisis, refuge and transitional accommodation, including access to free PBS medicine if eligible.
$0 Wellness Items Access
Provision of $0 essential wellness items via the WISE Choice™ initiative to those living in crisis and transitional accommodation who experience financial access barriers.
Medication Reviews
Medication review services delivered within crisis, refuge and transitional accommodation settings, supporting medication reconciliation, continuity and safe use of medicines for individuals experiencing disrupted care, recent transition or acute psychosocial stress.
Health Literacy, Medication Advice and Knowledge Broking
Education and medication advice delivered through low-barrier, flexible engagement, supporting people living in crisis or transitional accommodation to understand medicines and navigate health information during periods of instability.
Immunisation Equity
Administration of National Immunisation Program and recommended vaccinations within crisis, refuge and transitional accommodation settings, supporting immunisation stewardship, equitable access and continuity of preventive care.
Harm Reduction and Addiction Support
Harm reduction and addiction support delivered within crisis and transitional settings, supporting medication safety, overdose prevention education and naloxone access, non-judgemental engagement, and coordinated pathways to alcohol, other drug, mental health and social support services.
Social Prescribing
Social prescribing enabling coordinated access to community, cultural, emotional and spiritual wellbeing supports that promote recovery, stability and reconnection during periods of transition.
Connected Practitioner Care
Connected practitioner care supporting people living in crisis, refuge and transitional accommodation, strengthening coordination across pharmacy, general practice, hospitals and specialist services to support medication continuity and safe transitions between care and accommodation settings.
Assistive Technology
Provision of the BuddyBox™ smart medication management system to support medication continuity, adherence oversight, urgent use medication access and coordinated care within crisis and transitional accommodation environments.
Community-Connected Workforce Development
Workforce development to support existing workers to deliver trauma-informed, healing-aware and culturally safe care, while enabling workforce pathways into peer support roles for those with lived-experience.
